They are very friendly, yes. However, in the time that I dealt with them, they weren't very communicative (Often taking weeks to answer e-mails) and were somewhat reticent with the truth (The item I had ordered was on backorder, but it wasn't until I had pestered them for two months did they come out and say that... And they seemed less than able to get an answer from their suppliers about when the item would be shipped for a long, long time.)
If you can catch one of their representitives on their website chat, then they will usually at least scrape out some answer (Though the veracity can be suspect at times) But on the whole, they're quite a friendly bunch.
I concur,
I bought the LOR pair of swords under the condition that if they did not meet our game specs , they could be returned
Unfortunately I now have $150 worth of good looking Props. The sword look very good on their pix and ib RL. However they are heavy and very whippy. and they hurt when struck by them
All correspondence was much delayed and answers were very vague. I even sent a comparison from a couple of swords from Iron Liege.
Now the only thing I buy is from IL
